This Shipping Policy explains how One Aminos processes and ships orders. By placing an order, you agree to the shipping terms below.
Last updated: August 2, 2026Orders are typically processed within one to two business days after payment is successfully confirmed. Weekends, holidays, sales, supply delays, and carrier delays may extend processing times.
Processing time is separate from carrier transit time.
Available shipping options are shown at checkout. Estimated delivery windows may vary by carrier, destination, service availability, weather, holidays, operational conditions, and other circumstances outside our control.
Standard domestic shipping typically arrives within two to five business days. Expedited domestic shipping typically arrives within one to three business days where available.
Supported Latin American destinations are offered UPS shipping for a flat $50.00, with an estimated transit time of seven to ten business days.
United Kingdom destinations are offered UPS shipping for a flat $24.99, with an estimated transit time of seven to ten business days.
Delivery estimates are not guarantees.
Shipping rates are calculated at checkout based on package details, delivery destination, selected shipping method, and any active promotions.
Domestic free-shipping offers do not apply to international shipments.
International customers are responsible for any import duties, taxes, brokerage fees, customs requirements, or other destination charges that may apply. These charges are not included in the international shipping rate.
Customers are responsible for entering a complete and accurate shipping address at checkout.
Address changes are not guaranteed after an order is placed. If you contact us quickly, we will attempt to update the address before shipment, but changes may not be possible after processing begins.
If a package is returned because an address is incorrect, incomplete, inaccessible, or undeliverable, the customer is responsible for any reshipping costs.
When an order ships, a shipment confirmation email with tracking information will be sent to the email address on the order. Tracking updates may take time to appear after a label is created.
First orders may require a delivery signature from a person who is 21 years of age or older. The carrier may request government-issued identification, age verification, or another delivery confirmation before releasing a package.
Additional orders may also require signature confirmation, adult signature, billing-address delivery, identity review, or order confirmation based on order value, fraud screening, compliance review, shipping destination, or carrier requirements.
If delivery cannot be completed because an eligible signer is unavailable, age verification cannot be completed, access is restricted, or another delivery issue occurs, the customer is responsible for coordinating redelivery or pickup with the carrier.
Failure to complete a required signature, age verification, pickup, or delivery requirement does not automatically qualify an order for cancellation, replacement, refund, or reshipment.
If tracking shows delivered but you cannot locate the package, check the full delivery area, mailbox, parcel locker, side doors, front desk, mailroom, reception area, household members, neighbors, and building management before contacting support.
One Aminos is not responsible for stolen, misplaced, or missing packages after delivery is confirmed by the carrier. At our discretion, we may provide documentation to assist with a carrier claim.
Carrier delays may occur and do not automatically qualify an order for a refund.
If tracking shows no movement for an extended period, email support@oneaminos.com with your order number and tracking number. We may assist with a carrier investigation where applicable.
If an order arrives damaged, contact support@oneaminos.com within 48 hours of delivery. Include your order number and clear photos of the outer shipping box, shipping label, internal packaging, received items, and any visible damage, leakage, tampering, or delivery issue.
We may be unable to assist without proper documentation.
We may restrict shipping to certain locations, jurisdictions, addresses, carriers, or delivery methods based on legal, carrier, payment, fraud, compliance, or risk considerations.
We reserve the right to cancel and refund an order if we cannot ship to the address provided or if the order cannot satisfy required delivery, signature, age-verification, or compliance requirements.
Products sold by One Aminos are intended solely for in-vitro laboratory research use and are not for human or animal use. Shipping communications and customer support will not provide guidance for personal use, dosing, administration, or any other prohibited application.
