This Shipping Policy explains how One Aminos processes and ships orders. By placing an order, you agree to the shipping terms below.
Last updated: October 27, 2026Orders are typically processed within one to two business days after payment is successfully confirmed. Weekends, holidays, sales, supply delays, and carrier delays may extend processing times.
Processing time is separate from carrier transit time.
Available shipping options are shown at checkout. Estimated delivery windows may vary by carrier, destination, service availability, weather, holidays, operational conditions, and other circumstances outside our control.
U.S. orders use FedEx 2Day shipping for $11.99, with an estimated carrier transit time of two business days. Eligible free-shipping offers still apply; HALLOWEEN orders pay shipping.
Puerto Rico destinations are offered UPS shipping for a flat $25.00, with an estimated transit time of three to five business days.
Mexico and supported destinations in Central America and South America are offered UPS Latin America shipping for a flat $60.00. Estimated transit time is 7–14 days after dispatch.
A recipient RFC, Tax ID, or Business ID is required for shipping to Mexico.
Chile shipping is available for a flat $75.00. Estimated transit time is 7–14 days after dispatch.
A recipient Tax ID is required for shipping to Chile.
Shipping to Peru is currently unavailable.
Canada destinations are offered UPS shipping for a flat $19.99, with an estimated transit time of 7–14 days after dispatch.
United Kingdom destinations are offered UPS shipping for a flat $24.99, with an estimated transit time of 7–14 days after dispatch.
Trinidad and Tobago destinations are offered UPS shipping for a flat $50.00, with an estimated transit time of 7–14 days after dispatch.
International customs delays may extend delivery beyond the estimate.
Delivery estimates are not guarantees.
Shipping rates are calculated at checkout based on package details, delivery destination, selected shipping method, and any active promotions.
Domestic free-shipping offers do not apply to international shipments.
International customers are responsible for any import duties, taxes, brokerage fees, customs requirements, or other destination charges that may apply. These charges are not included in the international shipping rate.
Customers are responsible for entering a complete and accurate shipping address at checkout.
Address changes are not guaranteed after an order is placed. If you contact us quickly, we will attempt to update the address before shipment, but changes may not be possible after processing begins.
If a package is returned because an address is incorrect, incomplete, inaccessible, or undeliverable, the customer is responsible for any reshipping costs.
When a shipping label is created, we email you that we are packing your order and provide tracking. A label does not mean the carrier has your package. When carrier tracking confirms possession, we email that your order is on the way. We send a delivery notice when the carrier confirms delivery. Carrier updates may take time to appear.
First orders may require a delivery signature from a person who is 21 years of age or older. The carrier may request government-issued identification, age verification, or another delivery confirmation before releasing a package.
Additional orders may also require signature confirmation, adult signature, billing-address delivery, identity review, or order confirmation based on order value, fraud screening, compliance review, shipping destination, or carrier requirements.
If delivery cannot be completed because an eligible signer is unavailable, age verification cannot be completed, access is restricted, or another delivery issue occurs, the customer is responsible for coordinating redelivery or pickup with the carrier.
Failure to complete a required signature, age verification, pickup, or delivery requirement does not automatically qualify an order for cancellation, replacement, refund, or reshipment.
If tracking shows delivered but you cannot locate the package, check the full delivery area, mailbox, parcel locker, side doors, front desk, mailroom, reception area, household members, neighbors, and building management before contacting support.
One Aminos is not responsible for stolen, misplaced, or missing packages after delivery is confirmed by the carrier. At our discretion, we may provide documentation to assist with a carrier claim.
Carrier delays may occur and do not automatically qualify an order for a refund.
If tracking shows no movement for an extended period, email support@oneaminos.com with your order number and tracking number. We may assist with a carrier investigation where applicable.
If an order arrives damaged, contact support@oneaminos.com within 48 hours of delivery. Include your order number and clear photos of the outer shipping box, shipping label, internal packaging, received items, and any visible damage, leakage, tampering, or delivery issue.
We may be unable to assist without proper documentation.
We may restrict shipping to certain locations, jurisdictions, addresses, carriers, or delivery methods based on legal, carrier, payment, fraud, compliance, or risk considerations.
We reserve the right to cancel and refund an order if we cannot ship to the address provided or if the order cannot satisfy required delivery, signature, age-verification, or compliance requirements.
Products sold by One Aminos are intended solely for in-vitro laboratory research use and are not for human or animal use. Shipping communications and customer support will not provide guidance for personal use, dosing, administration, or any other prohibited application.
