Returns & Refunds

All Sales Are Final

Due to the sensitive nature of our products and applicable handling requirements, all sales are final once an order has been placed.

One Aminos does not accept returns, issue refunds, or allow cancellations after order placement, regardless of delivery status, unless we determine that a verified fulfillment or shipment issue qualifies for resolution under this policy.

Delivered Packages

When carrier tracking marks a shipment as delivered, responsibility for the package transfers to the customer.

One Aminos is not responsible for packages lost, misplaced, or stolen after delivery, including packages left on porches, in mailrooms, at front desks, in lockers, or at other delivery locations.

Refunds, store credits, and replacements are not issued for packages confirmed as delivered by the carrier.

Fulfillment or Transit Issues

If there is a verified One Aminos fulfillment error or a transit issue that occurred before delivery, such as incorrect items, missing items, or damaged contents, you must contact us within seven calendar days of the carrier delivery date.

This claim window is firm. Requests submitted after seven calendar days may be denied.

How to File a Claim

• Record a complete unboxing video from the moment the package is first opened.
• Photograph the outer shipping box, shipping label, internal packaging, contents, and packing slip.
• Email support@oneaminos.com within seven calendar days of delivery with your order number and all documentation.
• Wait for our support team to review the materials and confirm whether the claim is eligible.

Required Documentation

Claims must include complete and verifiable documentation.

• A full unboxing video recorded from the moment the package is first opened.
• Photos of the external packaging and shipping label.
• Photos of all package contents and any visible damage.
• Photos of the packing slip included with the order.
• Your order number and tracking number.

Resolution

If One Aminos confirms an eligible fulfillment or shipment issue caused by us or occurring before delivery, we may, at our sole discretion, ship a replacement for the affected item or items.

Cash refunds, store credits, or alternative compensation are not guaranteed and are not provided for delivered, refused, misplaced, or stolen packages.

Chargebacks

Chargebacks submitted for delivered, refused, misplaced, or stolen packages may be disputed using carrier records, tracking confirmation, fulfillment documentation, and the customer's agreement to this policy.

Our Commitment

We are committed to accurate fulfillment and timely shipment. To maintain fairness, prevent abuse, and protect product integrity, the policies above are strictly enforced.